At Pretty Days Development we value you as our guest and recognize that privacy is important to you. We want you to be familiar with how we collect, use and disclose data. 

This Privacy Statement describes Pretty Days Development’s privacy practices for the data we collect:  

• through this web site operated by us and from which you are accessing this Privacy Statement 
• through computer applications that have been made available by us for use through computers and mobile devices (the “Apps”)  
• through our social media accounts that we control and from which you are accessing this Privacy Statement (collectively, our “Social Media Pages”)  
• through HTML-formatted e-mail messages we send to you that link to this Privacy Statement and through your communications with us  
• when you visit or stay as a guest at one of our properties or through other offline interactions.  

Collectively, we refer to the Websites, the Apps and our Social Media Accounts as the “Online Services” and in conjunction with the offline channels, the “Services”. By using the Services, you agree to the terms and conditions of this Privacy Statement.  

 

Collection of Personal Data  

“Personal Data” is data that identifies you as an individual or relates to an identifiable natural person. At various points of contact during your stay as a guest, we collect Personal Data as required by law, such as:  

•  Name
• Gender
•  Mailing address
• Telephone number
• E-mail address
• Credit and debit card
• number or other
• payment information  
• Financial information in certain limited cases  
•  Preferred language
• Date and place of birth  
• Nationality, passport, visa or other government-issued identification information
• Important dates, such as birthdays, anniversaries and special occasions 
• Employer information
• Travel itinerary, tour group or activity information
• Previous stays or interactions as a guest, goods and services purchased, requests for services and special amenities
• Geolocation information
• Social media account IDs, profile picture and other publicly available data or data available by accessing your social media and loyalty accounts

 

In certain limited cases we may also collect:  

Family and partner data, such as names and ages of children.  

Images, video and audio data through: security cameras located in public areas, such as corridors and lobbies, in our hotel  

Guest preferences and personalized data (“Personal Preferences”), such as the services and amenities you tell us about or that we learn about during your visit if you send us Personal Data about other people or our Service Providers (for example, if you make a reservation for someone else), you represent that you have the authority to do so and allow us to use the data in accordance with this Privacy Statement

 

How We Collect Personal Data 

We collect Personal Data in a variety of ways:  

Online Services. We collect Personal Data when you make a reservation, purchase goods and services from our Websites or Apps, communicate with us, or otherwise connect with us or post on social media accounts, or subscribe to a newsletter or participate in a survey, contest or promotional offer.  

Property Visits and Offline Interactions. We collect Personal Data when you visit our properties or use services at our facilities. We also collect Personal Data when you attend promotional events that we host or participate in, or when you provide us with your Personal Data to facilitate an event.  

Customer Service Centers. We collect Personal Data when you make reservations by telephone, communicate with us by email, fax or through online messaging services or contact customer service. These communications may be recorded or stored for quality assurance and training purposes.  

Strategic Business Partners. We collect Personal Data from companies with which we partner to provide you with goods, services or offers based on your experiences at our properties or that we believe will be of interest to you (“Strategic Business Partners”). Examples of Strategic Business Partners include travel and tour partners and travel booking platforms. Strategic Business Allies are independent of Pretty Days Development.  

Other Sources. We collect Personal Data from other sources, such as public databases, joint marketing partners and other third parties.  

Collection of Other Data  

“Other Data” refers to data that generally does not reveal your specific identity or does not directly relate to an individual. To the extent that Other Data reveals your specific identity or relates to an individual, we will treat the Other Data as Personal Data. Other Data includes:  

• Browser and device data  
• Application Usage Data  
• Data collected through cookies, tracking pixels and other technologies  
• Demographic and other data provided by you  
• Aggregated data  

How We Collect Other Data

We collect Other Data in various ways:

Your Browser or Device

We collect certain data through your browser or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the Online Services (such as the Apps) you are using. We use this data to ensure that the Online Services function properly.

Cookies

We collect certain data through cookies, which are pieces of data stored directly on the computer or mobile device you are using. Cookies allow us to collect data such as browser type, time spent on the Online Services, pages visited, referring URL, language preferences, and other aggregated traffic data. We use the data for security purposes, to facilitate navigation, to display data more effectively, to collect statistical data, to personalize your experience while using the Online Services, and to recognize your computer to assist you in using the Online Services. We also collect statistical data about the use of the Online Services to continuously improve the design and functionality to understand how they are used and to help you respond to your questions. Cookies also allow us to select which advertisements or offers are most likely to appeal to you and display them while you are using the Online Services or to send marketing emails. We also use cookies to track responses to online advertisements and marketing emails.

If you do not want data collected with cookies, you can learn more about controlling cookies at http://www.allaboutcookies.org/manage-cookies/index.html. You can choose to accept cookies by changing the settings in your browser. However, if you do not accept cookies, you may experience some inconvenience in your use of the Online Services. For example, we may not be able to recognize your computer, and you will need to log in each time you visit. You will also not receive advertisements or other offers from us that are relevant to your interests and needs.

Analytics

We collect data through Google Analytics, which uses cookies and technologies to collect and analyze data about the use of the Services. These services collect data regarding the use of other websites, apps, and online resources. You can learn more about Google’s practices by visiting www.google.com/policies/privacy/partners/ and opt out by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

Your IP Address

We collect your IP address, a number that is automatically assigned to the computer you are using by your Internet Service Provider (ISP). An IP address is identified and logged automatically in our server log files when a user accesses the Online Services, along with the time of the visit and the pages visited. We use IP addresses to calculate usage levels, diagnose server problems, and administer the Online Services. We may also derive your approximate location from your IP address.

Aggregated Data

We may aggregate data that we collect, and this aggregated data will not personally identify you or any other user.

Use of Personal Data and Other Data

We use Personal Data and Other Data to provide you with the Services, to develop new services and to protect Pretty Days Development and its guests as detailed below. In some cases, we will ask you to provide us with Personal Data or Other Data directly. If you do not provide the data we request or prohibit us from collecting such data, we may not be able to provide the requested Services.

We use Personal Data and Other Data for our legitimate business interests, including the following:

Provide the Services that you request from us. We use Personal Data and Other Data to provide the Services you request from us, including:

To facilitate reservations, payments, send administrative information, confirmations or messages prior to your arrival, to help you with other information about the area and the hotel in which you have scheduled your visit

To complete your reservation and stay, for example, to process your payment, ensure that your room is available, and to provide you with related customer services

In support of our e-receipt program. When you provide an email address when making a reservation, we use that email address to send you a copy of your invoice. In the event that you make a reservation for another person using your email address, that person’s invoice will also be sent to you by email. You can choose not to receive your invoice via email and instead receive a paper copy of your invoice by contacting our hotel reception

We will use Personal Data and Other Data to manage our contractual relationship with you where we have a legitimate interest in doing so and/or to comply with a legal obligation.

Customize the Services according to your Personal Preferences. We use Personal Data and Other data to personalize the Services and improve your experiences, when you contact our reception, visit our hotel or use the Online Services, in order to:

Customize your experience according to your Personal Preferences

Present offers adjusted to your Personal Preferences
We will use Personal Data and Other data to offer personalized Services in accordance with

Your Personal Preferences either with your consent or because we have a legitimate interest to do so.

Communicate with you about goods and services in accordance with your Personal Preferences. We use Personal Data and Other data to:

Send you marketing communications and promotional offers, as well as periodic surveys on customer satisfaction, market research or quality assurance

We will use Personal Data and Other Data to contact you with your consent in order to manage our contractual relationship with you and/or because we have a legitimate interest to do so.

Activities and promotions. We use Personal Data and Other Data to enable you to participate in contests and other promotions and to administer these activities. Some of these activities have additional rules and may contain additional information about how we use and disclose your Personal Data. We suggest that you read any of these rules carefully. We use Personal Data and Other Data in this way with your consent for the purpose of managing our contractual relationship with you and/or because we have a legitimate interest to do so.

Business objectives. We use Personal Data and Other data for analysis, audits and data security and for fraud monitoring and prevention (including the use of closed circuit television, access cards and other security systems), develop new goods and services, expand, improve or modify our Services, identify usage trends, determine the effectiveness of our promotional campaigns, and operate and expand our business activities. We use Personal Data and Other Data in this way to manage our contractual relationship with you, to comply with a legal obligation and/or because we have a legitimate interest to do so.

Disclosure of Personal Data and Other Data

Our goal is to provide you with the highest level of hospitality and Services, and in doing so we share Personal Data and Other data with:

Service Providers. We disclose Personal Data and Other Data to third party service providers for the purposes described in this Privacy Statement. Examples of service providers include companies that offer website hosting, data analysis, payment processing, order fulfillment, information technology, and provision of related infrastructure

tion, customer service, email sending, marketing, auditing and other services.

Linked Accounts and Promotional Activity. We partner with certain third parties to allow you to subscribe to their services or participate in their promotions. For example, certain companies allow you to use your loyalty program number or Online Services login information to receive or register for their services. These companies include airlines and car rental service providers, as well as sponsors of sweepstakes and contests. Additionally, your social media account provider allows you to connect your social media account to your Online Services account or log into your Online Services account from your social media account. When you subscribe to those services, we disclose your Personal Data and Other Data to those third parties. If you do not want us to share your Personal Data or Other Data in this way, do not provide your loyalty program number to third parties, do not use your Online Services login information to register for promotions with third parties, and do not connect your Online Services account with accounts on third-party services. Data shared in this way will be governed by the third party’s privacy policy and not this Privacy Statement.

Corporate reorganization. We may disclose or transfer your Personal Data and Other Data to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or a portion of Pretty Days Development’s business or assets (including any bankruptcy proceedings or similar proceedings).

Other Uses and Disclosures

We will use and disclose Personal Data as we believe necessary or appropriate: (a) to comply with applicable laws, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including authorities outside your country of residence and to comply with national security and law enforcement requirements; (d) to enforce our terms and conditions; (e) to protect our operations; (f) to protect the rights, privacy, safety or property of Pretty Days Development, you or others; and (g) allow us to access available remedies or limit the damages we may experience.

We may use and disclose Other Data for any purpose, except where we are not permitted to do so under applicable law. In some situations we may combine Other Data with Personal Data (such as combining your name with your location). If we do so, we will treat the combined data as Personal Data for as long as it is combined.

Entities other than Pretty Days Development

This Privacy Statement does not address, and we are not responsible for, the privacy, data or other practices of any entities outside of Pretty Days Development, including Strategic Business Partners or any third party that operates any site or service to which the Services are linked, service payment, or website that is the home page of the high-speed internet providers on our property. The inclusion of a link on the Online Services does not imply endorsement of the linked site or service by us. We have no control over, and are not responsible for, the collection, use and disclosure of your Personal Data by any third party.

Additionally, we are not responsible for the collection, use, disclosure or data security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other application developer, application provider, platform provider. social media provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Data that you disclose to other organizations through or on the Applications or our Social Media Pages.

Third party advertisers

We may use third-party advertising companies to transmit advertisements related to goods and services that may be of interest to you when you access and use the Online Services, other websites or online services. To deliver such ads, these companies place or recognize a unique cookie on your browser (including through the use of tracking pixels). If you would like more information about this practice and to know your choices regarding it, please visit http://www.networkadvertising.org/managing/opt_out.asp and http://www.aboutads. info/ . To disable this practice, you can download the AppChoi application at www.aboutads.info/appchoices

Security

We seek to use reasonable organizational, technical and administrative measures to protect Personal Data. Unfortunately, no data transmissions or storage system can be guaranteed to be 100% secure. In the event that you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please notify us immediately in accordance with the “Contact Us” section. ” later.

Options, access and conservation

You have choices about how we use your data and we want to ensure you have enough information to make decisions that are appropriate for you.

If you no longer wish to receive marketing-related emails, you may opt-out by sending an email request to: reservation@landsinlove.com or following the instructions in any email you receive from us. We will try to comply with your request as soon as reasonably possible. If you opt out of receiving marketing emails from us, we may still send you important administrative messages, from which you cannot opt ​​out.

Conservation

We will retain your Personal Data for the period necessary to fulfill the purposes set out in this Privacy Statement unless a longer retention period is required or permitted by law.

The criteria used to determine their retention periods include:

The amount of time we have an ongoing relationship with you and provide you with the Services (for example, for as long as you have an account with us or continue to use the Services)

If there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period before we can delete them)

Whether retention is advisable given our legal position (for example, for statutes of limitations, litigation or regulatory investigations)

Sensitive data

Unless specifically requested, we ask that you do not send us, and do not disclose to us, on or through the Services or otherwise, any Sensitive Personal Data (for example, social security numbers, national identification number, data related to race or ethnic origin, political opinions, religion, ideological or other beliefs, health, biometric or genetic characteristics, criminal records, union membership or administrative or criminal procedures and sanctions).

Use of the Services by minors

The Services are not directed to persons under the age of sixteen (16) and we ask that you do not provide Personal Data through the Services.

How to get in touch with us

If you have any questions about this Privacy Statement, please contact us reservations@landsinlove.com by email:

Pretty Days Development Privacy Compliance
Alajuela Province, Costa Rica